The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page. You can also check under the “My Rewards” tab in your account.

Contact customer service by emailing support@fit2run.com or calling 844-348-2786 and our team will be happy to assist you with merging your accounts.

Yes, a $30 annual fee is required upon signing up.

Exchanging your points for great rewards couldn't be easier! Online: Log into your account using the email address associated with your Club Membership. Upon Checkout, select “Apply F2R Rewards” on the billing information page. In Store, notify the Sales Associate of the email address associated with your Club Rewards program.

Every 100 points translates to a $5 reward/voucher. A maximum of $20/400 points can be redeemed on each order.

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Access all the ways to earn under the "How to Earn Points as a Club Member" on the rewards page.

Yes, provide the email address associated with your Club Rewards membership to the Sales Associate upon checkout.

Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales. However, we do limit redemptions to 400 per order. We reserve the right to sunset or change the program terms at any time.

Yes. If you return the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at here to help apply your points to your account. You also won’t receive points if you return your purchase, or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes! You work hard to earn points and we want you to feel confident that all your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our system’s communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points, but they are not showing up in your account you can also troubleshoot it with these tricks:

If you still feel like your points balance is not accurate you can contact our customer support team and they will investigate the issue for you.

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.

The first possible scenario is that there was a mistype in one of the email addresses that you entered, or you forgot to put commas between multiple emails to separate them.

To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.

If you are still having problems using email referrals, we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our custoemr support team if you need further assistance.

Thank you so much for sharing with your friends! We really appreciate it.

Referred friends must be first-time customers for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or using your unique referral link also found there.

Points will be added to your account as soon as your friend completes their first purchase on our website.

When this happens, you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

Add your birthday under ways to earn points on the Rewards Page. On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at customer support team to help apply your points to your account. You also won’t receive points if you return your purchase, or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

To redeem your points in checkout, use the slider directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.

• Try to refresh your browser.
• Try to log out and then back into your account.
• Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.